---
title: SafeTouch Security Careers
description: Join our team that specializes in developing establishing, and maintaining relationships with existing and new customers.  Apply now for our retention specialist position.
---

- [Support](https://safetouch.com/technical-support/)
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[![SafeTouch Security](https://info.safetouch.com/hs-fs/hubfs/main-light__new_red__hs2.png?width=200&height=72&name=main-light__new_red__hs2.png "SafeTouch Security")](http://www.safetouch.com)

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- [Get a Quote](https://safetouch.com/contact-us/)

# SafeTouch Security Careers

 

---

#### Retention Specialist 

SafeTouch Security Systems is looking for a strong willed hard working member to join our customer relations team. This team specializes in developing establishing, and maintaining relationships with existing and new customers. Excellent customer service skills and professionalism are a must for this position.

Retention/Customer Relations Specialist Job Duties

- Handle daily inbound and outbound calls regarding customer inquiries for their home security systems
- Ability to negotiate agreement terms, potential upgrades and make appropriate offers regarding account cancellations and /or transfer requests
- Manage customer requests via email, calls and sales leads on a day to day basis with accuracy and completeness
- Work within guidelines and perimeters of cancellation process in order to retain customers
- Ability to collect on accounts while ensuring customer satisfaction and continued service with SafeTouch
- Daily scanning, filing and organizing of customer account files

 Skills/Qualifications

- General knowledge of Security Alarm Industry
- 1+ year Customer Service
- Excellent Customer Service skills; phone etiquette
- Negotiations/Collections experience
- Advanced Computer skills
- Demonstration of composure & patience when dealing with customers
- Communication proficiency
- Ability to multi-task effectively
- Attention to detail and organized
- Work independently in an efficient and professional manner

[![Apply Now](https://no-cache.hubspot.com/cta/default/288250/db1e7590-d884-4fb0-b294-c5285980c78a.png)](https://cta-redirect.hubspot.com/cta/redirect/288250/db1e7590-d884-4fb0-b294-c5285980c78a) 

[![New Call-to-action](https://no-cache.hubspot.com/cta/default/288250/4d8aa346-8f1e-4ead-9008-5f2f0bbae4c9.png)](https://cta-redirect.hubspot.com/cta/redirect/288250/4d8aa346-8f1e-4ead-9008-5f2f0bbae4c9)

[![Sign Up for SafeTouch News](https://no-cache.hubspot.com/cta/default/288250/bcb60e3c-3432-4604-8d6c-afcb00d8c2c1.png)](https://cta-redirect.hubspot.com/cta/redirect/288250/bcb60e3c-3432-4604-8d6c-afcb00d8c2c1)

[![Free ebook Download](https://no-cache.hubspot.com/cta/default/288250/d7d48763-bcfe-4ef6-8d64-d01fc64f8fd4.png)](https://cta-redirect.hubspot.com/cta/redirect/288250/d7d48763-bcfe-4ef6-8d64-d01fc64f8fd4)

- ![UL Logo](https://info.safetouch.com/hubfs/images/logo_ul.png)
- ![Powered by Alarm.com Logo](https://info.safetouch.com/hubfs/images/logo_powered_by_alarms.png)
- ![DSC Logo](https://info.safetouch.com/hubfs/images/logo_dsc_new.png)
- ![2GIG Logo](https://info.safetouch.com/hubfs/2gig.png)

[![SafeTouch Security](https://info.safetouch.com/hs-fs/hubfs/stacked-dark__new__360.png?width=200&name=stacked-dark__new__360.png "SafeTouch Security")](https://safetouch.com)

©2024 SafeTouch, LLC.

FL License #EF20001945

GA License #LVA004188

SC License #BAC5626.M

### Locations

- [Jacksonville, FL](https://info.safetouch.com/careers/retention-specialist#)
- [Tampa, FL](http://safetouchtampa.com/)
- [Tallahassee, FL](http://safetouchtallahassee.com/)
- [Orlando, FL](http://safetouchorlando.com/)
- [Savannah, GA](http://safetouchsavannah.com/)

### Security

- [mySafeTouch App](https://safetouch.com/mysafetouch-app/)
- [Cameras](https://safetouch.com/products/#cameras)
- [Security Systems](https://safetouch.com/products/#system-panels)
- [Sensors](https://safetouch.com/products/#sensors)
- [Home Automation](https://safetouch.com/products/#home-automation)
- [Plans](https://safetouch.com/plans)

### Company

- [Why Safetouch](https://safetouch.com/why-safetouch/)
- [Reviews](https://safetouch.com/reviews/)
- [Tips & Advice](https://safetouch.com/tips-advice/)
- [Support](https://safetouch.com/technical-support/)
- [Careers](https://info.safetouch.com/careers?hsLang=en)
- [Contact Us](https://safetouch.com/contact-us/)
- [Se Habla Español](https://safetouch.com/safetouch/es/)

### Links

- [FAQ’s](https://safetouch.com/faqs/)
- [Florida Statute](https://safetouch.com/florida-statute/)
- [User Manuals](https://safetouch.com/user-manuals/)
- [Alarm Permits](https://info.safetouch.com/alarm-renewal-ordinance?hsLang=en)
- [Privacy Policy](https://safetouch.com/privacy-policy/)
- [Terms of Service](https://safetouch.com/terms-of-service/)

[Call 844.324.2900 Now! **](tel:+18443242900)