SafeTouch Security Careers


Customer Service Representative

This position is responsible for providing technical and administrative support to Customers.


Duties and Responsibilities:

  • Responsible for answering customer service inquiries in a call center setting related to billing, service issues, or any concern related to the customer's alarm system (average of 40-60 calls a day)
  • Troubleshoot to attempt to prevent service appointments
  • Schedule service appointments when troubleshooting does not resolve issue
  • Act as a liaison between customers and various departments
  • Investigate Customer accounts and events
  • Successfully resolve customer complaints/special needs
  • Perform special projects and other duties as assigned



  • Strong listening, communication, time management, and critical thinking skills
  • Ability to communicate with peers, supervisors, managers, clients, and team members in a professional and respectful manner
  • Ability to exhibit extreme caution with sensitive data
  • Must be able to multi-task and organize effectively
  • Punctual and reliable • Must be able to learn & retain a large amount of technical information in a relatively short period of time in a fast paced environment
  • Must be able to receive feedback in a consistent, professional, and respectful manner
  • Must be receptive to detailed and frequent performance feedback.
  • A positive attitude and perseverance
  • Excellent oral and written communication skills
  • Ability to excel in a team environment, as well as work well independently.
  • Ability to act as the customer’s advocate
  • Respond to high stress situations in a positive manner.
  • To be considered, candidates must be able to work nights and weekends

Apply Now 

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